FAQ
Frequently asked questions
Shipping and delivery
How long will my order take?
Processing takes 1–2 business days, then standard delivery usually takes 7–15 business days. Full detail on the Shipping page.
Why does shipping take that long?
Our products ship directly from our manufacturing partners rather than a US warehouse. That's a large part of why the prices are what they are. We'd rather be slow and honest about it than quote three days and miss.
Is shipping free?
Yes, on orders of $50 or more within the United States. Below that, each item has a flat shipping fee set by its price: $4.99 for items under $20, $6.99 for items from $20 to $34.99, and $8.99 for items $35 and up. Items in the same price band share one fee. Your exact shipping is shown at checkout. Full detail on the Shipping page.
How do I track my order?
Use the Track My Order page, or the tracking link in your shipping email. Signing in shows the status we have on file along with the carrier and tracking number.
My tracking hasn't updated.
Tracking often takes 3–5 days to start moving after you receive the number. That's normal. If it's been 20 business days since dispatch with nothing, email us and we'll reship or refund.
Do you ship outside the US?
Not yet.
Returns
Can I return something if I change my mind?
No. Once an order has shipped, we can't accept returns or exchanges for a change of mind. If you need to cancel, email us as soon as possible: if your order hasn't been sent to our fulfilment partner yet, we can usually cancel it and refund you in full.
What if it arrives damaged or it's the wrong thing?
Email us within 14 days of delivery with your order number and a photo. You choose a replacement, a refund or store credit, and you pay nothing to put it right. Full detail on the Returns & Refunds page.
Subscriptions and bundles
Is there a minimum term?
No. The monthly refill plan has no minimum number of deliveries and no cancellation fee. You can cancel before the second charge.
How do I cancel?
In your account under Subscriptions, or email us and we'll do it within one business day. Cancelling stops future renewals — it doesn't cancel a pack that has already been charged, and that pack still ships and is covered by our returns policy if it arrives damaged or wrong. Details on the Subscription Terms page.
How much do I save?
10% off the one-time price of every refill, for as long as the subscription runs. Shipping and tax are added as shown at checkout.
Is there a bundle discount?
Yes. Nasal strips and mouth tape bought together on a one-time order are 15% off, applied automatically at checkout. The bundle discount doesn't combine with subscription pricing.
Products
Is mouth tape right for me?
Not for everyone. Don't use it if you can't breathe comfortably through your nose, if you have or may have sleep apnea, if you have a breathing or heart condition, or after alcohol or sedatives. The full list is on our Product Safety page — please read it, and talk to a doctor if you're unsure. Mouth tape is a comfort product and isn't intended to treat any condition.
Will earplugs stop me hearing an alarm?
They reduce sound rather than block it completely, but they can make alarms, smoke detectors and a crying child harder to hear. Check that you can still hear your alarm before relying on it.
Which product should I start with?
Take the sleep quiz on the homepage. It takes under a minute and it's a better answer than a bestseller list.
Can I use any essential oil in the diffusers?
They take standard essential oils meant for diffusing — there are no proprietary cartridges. Follow the instructions in the box, and note that some oils are harmful to pets, especially cats and birds. See Product Safety.
Privacy and cookies
How is my information used?
See our Privacy Policy. You can ask to see, correct or delete your information by emailing us.
How do I change my cookie settings?
Use Cookie preferences at the bottom of any page. Our Cookie Policy explains each category.
Anything else
Email sleepduskwell@gmail.com. We reply within one business day, Monday to Friday.
