Track My Order

Sign in to see the status, carrier and tracking number we hold for your order. The carrier's own scan history is one click away.

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Your order status, carrier and tracking number, pulled from our own record of the order.

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Have a tracking number?

It's in your shipping email. Choose the carrier and we'll take you straight to their tracking page.

This opens the carrier's own tracking page in a new tab. We don't store what you type here.

How a Duskwell order travels

Order confirmedWe have your order and your payment has gone through.
ProcessingPicked and packed by our fulfilment partner. 1-2 business days.
ShippedHanded to the carrier. Your tracking number is issued here.
In transitMoving between carrier facilities. Scans can be days apart.
Out for deliveryOn the van, arriving that day.
DeliveredLeft at your address. Check with neighbours before telling us it's missing.

Typical end to end: 1-2 business days to process, then 7-15 business days in transit. Full detail on the Shipping page.

Something not moving? Email sleepduskwell@gmail.com with your order number. If it's been 20 business days since dispatch with no movement, we'll resend or refund.