Shipping

Effective October 18, 2026

Shipping

Where we ship

Duskwell ships to addresses in the United States only.

What it costs

Free on orders of $50 or more. The $50 is your order subtotal after any discounts, before tax.
Under $50, each item has a flat shipping fee set by its price: $4.99 for items under $20, $6.99 for items from $20 to $34.99, and $8.99 for items $35 and up.
Items in the same price band share one fee, however many you order. Items from different bands each add their band's fee. For example, a $9.99 item and a $12.99 item ship for $4.99 together, while a $9.99 item and a $39.99 item ship for $13.98 ($4.99 + $8.99).

We offer one delivery option, standard shipping. Your exact shipping cost is shown at checkout before you pay.

How long it takes

Orders are processed within 1–2 business days. Standard delivery then usually takes 7–15 business days.

That is longer than you may be used to, and we would rather tell you here than surprise you. Our products ship directly from our manufacturing partners rather than from a US warehouse. Delivery times are estimates from those partners and the carriers, not guarantees, and can be affected by customs checks, weather and carrier delays. If you need something by a particular date, email us before you order and we will tell you honestly whether it is likely to arrive in time.

Duties and taxes

Sales tax, where it applies, is calculated and shown at checkout. Your order total includes everything you need to pay: you should not be asked for import duties or customs fees on delivery. If a carrier ever asks you to pay a fee to receive a Duskwell order, please contact us before paying.

Tracking

We email you a tracking number as soon as your order ships, and you can check it any time on our Track My Order page. Tracking often takes 3–5 days to start updating after you receive the number; that gap is normal.

Orders in more than one parcel

Orders with several items sometimes arrive in separate parcels on different days, at no extra cost. Each parcel has its own tracking number.

Check your address

Please check your shipping address at checkout. Email us within 12 hours of ordering if it needs changing and we can usually update it. After that the order may already be with our partner or the carrier and we cannot redirect it.

If a parcel cannot be delivered because the address entered at checkout was incorrect or incomplete, we will do what we can to help, but the carrier may not return it. If it does come back to us, we will reship it once you have paid the shipping again, or refund the items.

If something goes wrong

No movement. If your order has not arrived 20 business days after it shipped, email us and we will reship it or refund it.
Marked delivered but not received. Carriers sometimes mark parcels as delivered a day early, so please wait 48 hours and check with neighbours, your building's mailroom and around your property. If it still has not turned up, email us within 14 days of the delivery scan. We will open an investigation with the carrier, and if it cannot confirm the parcel reached you, we will reship it or refund it.
Damaged, faulty, wrong or missing items. Email us within 14 days of delivery with your order number and a photo. We will replace or refund the affected items at no cost to you. See Returns & Refunds.