Terms of Service

Effective October 18, 2026

These terms apply when you use this website or buy from Duskwell. Please read them, along with the policies they refer to: Shipping, Returns & Refunds, Subscription Terms, Privacy Policy, Cookie Policy and Product Safety. Those pages form part of these terms. If something in a specific policy conflicts with these general terms, the specific policy applies.

1. Who we are

Duskwell is an online store selling sleep and bedtime products. The store is operated by Duskwell Sleep Care, based in North Carolina, United States ("Duskwell", "we", "us").

Email: sleepduskwell@gmail.com

2. Using the site and buying from us

By using this site or placing an order, you agree to these terms. You must be at least 18, or the age of majority where you live, to place an order. We currently sell to, and ship within, the United States only.

3. Our products and your health

We sell comfort and sleep-environment products. Nothing on this site is medical advice, and our products are not intended to diagnose, treat, cure or prevent any disease or condition, including sleep apnea, insomnia or other sleep or breathing disorders.

Some products are not suitable for everyone. Read the Safety & use section on each product page and our Product Safety page before use. If you have a medical condition, are pregnant, or are unsure whether a product is right for you, talk to a doctor first. Stop using any product that causes pain, irritation or breathing discomfort.

4. Product information, pricing and errors

We try to describe and photograph every product accurately. Colours can look different on different screens, and our manufacturing partners occasionally change packaging or minor details. If a product you receive is materially different from its description, that is covered by our Returns & Refunds policy at no cost to you.

Prices are in US dollars. Sales tax, where it applies, and shipping are shown at checkout before you pay. Prices and availability can change, but the price that applies to your order is the one shown at checkout when you place it.

If a price or description is published in clear error, or an item turns out to be unavailable, we may cancel the affected order or item. If we do, we will tell you and refund anything you paid for it in full.

5. Orders and payment

Your order is an offer to buy. We accept it when we send your order confirmation email. We may decline or cancel an order before it ships, for example if we suspect fraud or cannot verify payment, and we will refund any payment in full if we do.

Payment is taken when you place your order, through the payment providers shown at checkout. By placing an order you confirm you are authorized to use the payment method. We do not see or store full card numbers.

If you want to cancel an order, email us as soon as possible. We can usually cancel and refund in full if the order has not yet been sent to our fulfilment partner, normally within 12 hours of ordering. After that it may already be in production or transit and can no longer be cancelled, and we do not accept returns for a change of mind (see our Returns & Refunds policy).

6. Shipping and delivery

Shipping costs, processing times and delivery estimates are set out on our Shipping page. Delivery estimates depend on our manufacturing partners and on third-party carriers, so they are estimates, not guarantees. We are not responsible for delays caused by carriers, customs, weather or other events outside our reasonable control, but if an order is lost or significantly delayed we will help as described on the Shipping page.

Responsibility for an order passes to you once it is delivered to the shipping address you gave us. Please check that address carefully at checkout.

7. Returns, refunds and faulty products

Returns and refunds are covered by our Returns & Refunds policy. In short: we do not accept returns or exchanges for a change of mind once an order has shipped, and anything that arrives damaged, faulty, wrong or materially different from its description is put right at no cost to you if you tell us within 14 days of delivery.

8. Subscriptions

Monthly refill subscriptions renew and charge automatically until you cancel. The price, billing timing, how to cancel and what happens to orders already charged are explained in our Subscription Terms, which apply to every subscription.

9. Promotions and discount codes

• Promotions run for the period stated and may end or change without notice, but a promotion that applied when you placed your order will be honoured for that order.
• Unless a promotion says otherwise, only one discount code can be used per order, codes have no cash value, and they cannot be applied to past orders.
• Our bundle discount comes off automatically at checkout when the bundled products are in your cart on a one-time purchase. It does not apply to subscription orders.
• Free gifts are subject to availability and to the conditions stated with the offer.
• We may refuse or reverse a promotion that was obtained through fraud or misuse, such as creating multiple accounts.

10. Your account

If you create an account, keep your sign-in details secure and tell us promptly if you think someone else has used your account. You are responsible for activity on your account that you authorize.

11. Reviews and content you submit

If you post a review, photo, question or other content on our site:

• It must be honest, based on your own experience, and must not contain anything unlawful, abusive, misleading or infringing, or anyone else's personal information.
• You keep ownership of it. You give us permission to display it on our website and in our review widget, with your first name or the display name you chose. We will ask your permission before using your name, photo or review in advertising or anywhere outside our website.
• We do not edit reviews to change their meaning. We may decline or remove content that breaks these rules or is not about the product.
• If we ever give you something in return for a review, such as a free product or discount, we will ask you to say so and we will label that review as incentivized.

12. Intellectual property

The Duskwell name, logo, website design, text, product descriptions and our own photography belong to us or our licensors. You may use the site to browse and shop for personal, non-commercial purposes. Please do not copy, scrape, reproduce or resell our content without our written permission. Other brand names that appear on the site belong to their owners.

13. Acceptable use

When using the site, please do not:

• break any law or anyone else's rights;
• attempt to gain unauthorized access to the site, other accounts or our systems, or interfere with how the site works;
• use bots, scrapers or other automated tools to collect content or place orders;
• submit false orders, false information or fraudulent payment details;
• upload viruses or harmful code; or
• buy products for resale without our agreement.

14. Third-party services and links

Our store runs on Shopify, and we use other providers for payments, live chat, reviews and delivery. Your use of those services may also be subject to their own terms and privacy policies. Links to other websites are provided for convenience; we are not responsible for their content or practices.

15. Website availability

We work to keep the site available and accurate, but it may sometimes be unavailable, slow or contain errors, including because of maintenance or problems with our providers. We may change or withdraw features, products or content at any time.

16. Warranties

Our products come with the commitments set out in our Returns & Refunds policy and with any warranties that apply under the law of the state where you live and that cannot be excluded. Apart from those, and to the extent the law allows, we do not give any additional warranties or guarantees about the site or our products. Nothing in these terms limits rights you have under consumer protection law.

17. Limitation of liability

To the extent the law allows:

• we are not liable for losses that were not reasonably foreseeable, or for indirect or consequential losses such as lost profits or lost data; and
• our total liability for any claim relating to an order is limited to the amount you paid for that order.

These limits do not apply to liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by our negligence, for fraud, or under consumer protection or product safety laws that cannot be waived.

18. Responsibility for misuse

If you break these terms, misuse the site, or post content that infringes someone else's rights, you are responsible for the reasonable costs and claims that result, to the extent the law allows. This does not apply to anything caused by our own fault.

19. Disputes and governing law

If something goes wrong, please email us first at sleepduskwell@gmail.com. Most problems can be sorted out quickly that way, and contacting us first does not affect any of your rights.

These terms are governed by the laws of the State of North Carolina, United States, without regard to its conflict-of-law rules. This does not take away the protection of any mandatory consumer law of the state where you live. You may bring a claim in the courts that have jurisdiction under applicable law, including a small claims court where you live.

20. Changes to these terms

We may update these terms from time to time. We will post the new version on this page with a new effective date. The version in force when you place an order applies to that order. If we make a material change that affects an active subscription, we will email you before your next renewal so you can cancel if you do not agree.

21. General

If any part of these terms is found unenforceable, the rest stays in effect. If we do not enforce a right straight away, we can still enforce it later. You may not transfer your rights under these terms without our consent.

22. Contact

Questions about these terms, an order, or a legal matter: sleepduskwell@gmail.com.